Improvement

February 4, 20241 Minute Read

Support ticket priority for GitHub Enterprise

Support tickets created for GitHub Enterprise are assigned a priority based on the circumstances and impact of the issue.

Enterprise members with support entitlements were able to suggest the initial priority of a support ticket when contacting GitHub Support. To ensure that support requests are handled in order, and according to their circumstances and impact, GitHub Support will set the initial priority of all support tickets.

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Support ticket priority for GitHub Enterprise - GitHub Changelog